Privacy Policy

My Neuro Vitality is a senior brain-health, balance, and coordination program operated by My Neuro LLC ("My Neuro," "we," "us," or "our"). This Privacy Policy explains how My Neuro LLC collects, uses, and protects information when you use the My Neuro Vitality website, app, and text messaging (SMS) program.

We collect only the information needed to provide and support the program, including:

• Contact information such as your name, email address, mobile phone number, and mailing address.
• Enrollment and coverage information such as Medicare and supplemental insurance details you or your referring provider supply.
• Program activity such as completed exercises, assessments, check-ins, and messages with your care team.
• Referral information from your physician, clinic, or home health agency.
• SMS opt-in records, including the date, time, and method you agreed to receive text messages.
• Technical information such as device type, browser, and usage logs used to keep the service secure and working.

We use your information to:

• Enroll you and set up your account.
• Deliver daily exercises, reminders, assessments, and care-team support.
• Communicate with you by email, phone, and text message about your program.
• Coordinate with your care team and supervising providers, and support Medicare billing where applicable.
• Maintain security, prevent misuse, and meet legal and regulatory obligations.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone numbers and text messaging opt-in consent are used only to send the program messages you agreed to receive. They are not shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers (such as our text message delivery provider) solely to deliver messages on our behalf.

We share information only as needed to run the program: with your care team and supervising providers, with service providers that host, secure, or deliver our services under confidentiality obligations, with payers for billing where you are enrolled through Medicare, and when required by law. We do not sell personal information.

We use administrative, technical, and physical safeguards designed to protect your information, including encrypted connections (HTTPS), access controls that limit records to authorized staff, and audit logging. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.

You may request access to or correction of your information, opt out of text messages at any time by replying STOP, and contact us with privacy questions. Reply HELP to any text for assistance.

My Neuro LLC — My Neuro Vitality

Phone: (904) 746-0677

Website: https://myneurovitality.com/contact